Return and Exchange Policy

The product may be returned or exchanged within 14 days from the date of receiving it, provided it has not been used at all and is in its original condition, including packaging, components, and accessories. The customer is responsible for shipping and packaging costs if the packaging is opened (the cost will be determined based on the product).

Products may be returned or exchanged if they do not match the specifications listed on the website or if the product is damaged or has manufacturing defects that cannot be repaired or replaced.
The product cannot be returned or exchanged if there are defects caused by misuse (necessary maintenance can be performed for the customer’s benefit, and the cost will be determined based on the defect).

Refund Policy

The process of refunding the product’s value to the customer begins after the returned product passes the quality inspection and is approved. The quality inspection process may take up to 7 business days from the date Badir Furniture receives the returned product. Once the inspection is completed, the customer will be notified of the inspection result through email, text message, or phone call.
Refunds will be processed using the same payment method: cash in the case of cash payments or to the bank account in the case of bank transfers.
For cash purchases, the amount will be refunded within two business days from the issuance of the product inspection report.
For credit card purchases, the amount will be refunded within 14 business days from the issuance of the product inspection report via a bank transfer to the same customer account.
In the case of order cancellations made via credit cards for any reason other than defects or failure to perform the service, 2% of the total order value will be deducted, and the customer has no right to object to this.